Reference

Privacy Policy for Indian account data

goexch9 keeps this policy short enough to read before you open your account.

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goexch9 Privacy Policy for Indian account data
TALK TO US

Where to ask about this policy

If you need help with a privacy request, choose the path that matches how you already reach goexch9. That keeps the request linked to your account record and shortens the verification steps.

Account email Send your privacy request from the email tied to your account so we can match it with the right record. Tell us what you want changed, deleted or exported, and we will ask for a quick check before we move ahead.
In-site message Open the help link inside your account and send the request in writing. That keeps the thread with your profile and helps us track correction requests, cookie questions or record checks without mixing it with another account record.
Footer form Use the contact form in the footer if you cannot reach the site account area. We will route the message to the team that handles privacy requests, then reply with the steps we need to verify your identity.
DATA SHIELD

How we handle your details

We treat your account data as a working record, not a spare file. That means we keep it only for sign-in, support, payment reconciliation and legal duties, then remove or de-identify what…

Data we keep

We only keep the details needed to run your account: name, contact data, device signals, sign-in records, support messages and wallet records. We avoid collecting anything that does not help with access, safety or recordkeeping.

Cookies in use

Cookies help us keep you signed in, remember language choices and measure page errors. You can clear them in your browser, though some parts of the site may ask you to sign in again.

Security checks

We use sign-in checks, device matching and request logs to reduce unauthorised access. When you ask for a data change, we may confirm account details before we update the record, so the right file is changed.

Retention periods

We keep records only as long as needed for account handling, dispute checks and legal duties. Once a record no longer serves those purposes, we remove or de-identify it under our retention process.

Your requests

You can ask to see, correct or delete data that is no longer needed, subject to local law and any record we must keep. We will explain what we can change and what must stay on file.

Who can ask

The account owner or an authorised contact may make a privacy request. If the details do not match our records, we may ask for extra proof before we act, so the change goes to the right person.

Common questions about your privacy

These questions cover the main rights and requests that come up most often. If your situation is different, the answer still depends on the record we hold and any local law that applies to your account. We keep the process simple: you ask, we verify, and we tell you what we can change, export or retain. That way you know why a record stays on file.

We keep the contact and login details needed to create and secure your account, plus device and session signals that help us prevent misuse. We do not keep extra fields that do not serve that purpose.

Yes. Cookies help us remember your sign-in, language choice and page state, and they let us see where a page fails. You can clear them in your browser, but some settings may reset.

Yes. Send the correction request through one of our support paths, and we will verify it against the record on file before updating it. If a legal record must stay as-is, we will explain that limit.

We keep records only for active account handling, dispute checks and legal duties. When those reasons end, we remove or de-identify the record under our retention process instead of leaving it stored without purpose.

We share only when a service process needs it, such as account checks, payment reconciliation or legal requests. Any partner receives only the fields needed for that task, not a wider file.

Yes. Access, correction or deletion can depend on local law and on what we must keep for recordkeeping. If a request cannot be completed in full, we explain the reason and the part that stays.

Use the email on your account, the message box inside the site or the footer form. If the request is sensitive, include enough detail for us to match it to the right record.

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